Privacy Policy

Introduction

LocateFiber ("we," "us," or "our") operates the website locatefiber.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

When you voluntarily submit a form on our website (such as requesting a quote or contacting us), we collect personally identifiable information such as your name, email address, and phone number. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the site.

Address Information

When you use our fiber availability check tool, we collect the business address you enter to query connectivity databases and provide you with results. This address data is stored to improve our service and may be associated with your contact information if you later submit a form.

Derivative Data

Our servers automatically collect information when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

Tracking Technologies & Third-Party Data Partners

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or mailing address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

We also use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. For more information on how we use cookies, please refer to the Cookies section below.

Use of Your Information

We use information collected about you via the site to:

• Provide fiber availability results for your business address
• Respond to your quote requests and inquiries
• Send you relevant communications about connectivity options
• Compile anonymous statistical data and analysis for internal use
• Improve our website and service offerings
• Monitor and analyze usage and trends to improve your experience
• Prevent fraudulent transactions and protect against criminal activity

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, CRM management, email delivery, hosting services, customer service, and marketing assistance. These include but are not limited to Salesforce, HighLevel, Connectbase, and analytics providers.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

We use both session and persistent cookies on the site. Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period of time or until you delete them.

Third-party cookies may be placed on your device by our advertising partners, analytics providers, and data partners to collect information about your browsing activities over time and across different websites following your use of the site.

Analytics

We use third-party analytics tools including Google Analytics to help us measure traffic and usage trends for the site. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, your browser's width and height, and other information that assists us in improving the site.

Your Rights and Choices

You have the following rights regarding your personal information:

• Opt-out of marketing emails: You may opt out of receiving marketing communications by following the unsubscribe instructions in any email we send.
• Opt-out of third-party advertising: You may opt out of receiving advertising from our data partners by visiting https://app.retention.com/optout.
• Request deletion: You may request that we delete your personal information by contacting us at the information provided below.
• Access your data: You may request access to the personal information we hold about you.

California Privacy Rights

California Civil Code Section 1798.83 permits our users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information below.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: